The alleged email says: “Until further notice, any available tickets can only be sold to supporters who are purchasing a new membership, in order to create and drive further membership sales.
“When speaking to supporters you MUST first establish if they are a member before discussing ticket availability.
“If the supporter is an existing official member then you must advise them that we have currently sold out of tickets and advise them to register their interest online.
“If the supporter doesn’t have a membership you can sell them a membership on the call and sell them an available ticket. It is important that you follow this process and that you are only selling tickets to new members.”
Some of the employees are reportedly very unhappy with the situation. Daily Mail reports that one of the employees had this to say:
“We feel like we are being asked to lie to supporters when we’re meant to be helping them.
“There was one case where a fan wanted a ticket for him and his brother who has cancer and I had to say no because he was a member. When it gets to that stage, I find it morally repugnant. We’re ashamed.”
The membership package costs £32 for adults and £22 for children. It comes with a promise of ‘exclusive access to home match tickets’ but apparently that is not a promise United are completely capable of keeping.
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